PAYMENTS // DIGITAL // PHYSICAL // CUSTOM
RETURNS &
SUPPORT.
Different KRAYONZ products have different fulfillment realities. This page explains the general support path; any project-specific or checkout-specific terms shown before payment also apply.
Digital credits and failed generations
If a paid generation fails before producing the deliverable, the system is designed to restore the reserved credit when the failure can be verified. Successfully used credits and delivered digital outputs are normally not refundable except where required by law or where a verified service error occurred.
Duplicate charges or missing credits
Contact KRAYONZ promptly with the purchase email, date and amount. Do not send a card number, CVC, password or secret key. Duplicate charges, undelivered credits and verified payment-record mismatches will be reconciled and corrected or refunded as appropriate.
Made-to-order apparel and custom prints
Custom and made-to-order items are produced for a specific approved design and can have different return rules than standard stock. Inspect provider proofs carefully before approval. If an item arrives damaged, materially misprinted or different from the approved order, contact KRAYONZ with photos and the order reference so the provider path can be reviewed.
Standard merchandise
Return eligibility depends on the specific product, fulfillment provider and condition. The product/checkout information and order confirmation should be treated as the controlling return instructions for that purchase. Contact KRAYONZ before sending anything back so the correct return destination can be confirmed.
Tattoos, murals and commissioned services
Custom-service deposits, rescheduling, cancellation, travel and revision terms are project-specific and should be provided before payment or confirmation. If a service problem occurs, contact KRAYONZ directly so the project record and written booking terms can be reviewed.
How to get help
Use KRAYONZ Contact, text 860-406-2588, or message @krayonzink. Include the order/project reference, the email used, and a clear description of what went wrong. Photos help with physical-product issues.
Creator Exchange purchases and seller payouts
During the founding beta, Creator Exchange transactions are request-to-buy rather than automatic marketplace checkout. If direct marketplace checkout is activated later, listing-specific license, delivery, refund and seller-payout terms will be shown before payment. Refunds, reversals or chargebacks can reduce the seller payout tied to that sale; KRAYONZ does not charge the 15% marketplace commission on a completed refund.